Compliance
MVP Emergency Number
Report leaks, odors or damage near MVP sites.
Call 911 first if anyone's in danger.
National Pipeline Mapping System
To view and download transmission pipelines in your county, visit the National Pipeline Mapping System at: https://www.npms.phmsa.dot.gov/. This online platform is used by general public, government officials, emergency officials and pipeline operators for a variety of tasks including emergency response planning, smart growth planning, critical infrastructure protection and environmental protection.
Prevention Measures Undertaken
MVP invests significant time and capital maintaining the quality and integrity of their pipeline systems. We utilize on-ground observers to identify potential dangers. Control center personnel continually monitor the pipeline system and assess changes in pressure and flow. They notify field personnel if there is a possibility of a leak.
Emergency Preparedness
MVP regularly communicates with the proper Emergency and Public officials to ensure that in the event of an emergency the proper steps are taken. If you are an agency that would like more information about this or to get a copy of the company's Emergency Response Plan, please contact us or call us at 1-833-929-1736.
Contact Information
If you have additional questions or comments on public safety or MVP, please contact us. We can also be reached through our 24/7 emergency number at 1-833-929-1736.
How 811 Works
Call the federally mandated 811 system before digging begins and provide the following information:
- Location of project.
- Type of excavation.
- Contact information.
Utility companies with facilities in the area of the dig site will be notified and will send a representative to mark the approximate location of the underground utility lines to be avoided.
West Virginia: https://wv811.com/
Virginia: https://va811.com/
North Carolina: https://nc811.org/
More information: https://811beforeyoudig.com/
Remember the 811 Process - Call Before You Dig
- Notify the One Call system. Please refer to your state's One Call requirements before work begins.
- Wait required amount of time for utility companies to respond.
- Confirm all affected operators have responded to the request and marked underground utilities.
- Respect the marks.
- Dig carefully around the marks.
West Virginia 811: 811 or 1-800-245-4848
Virginia: 800-552-7001
North Carolina: 1-800-632-4949
More information: www.call811.com
If you strike one of our pipelines or facilities, you should stop, immediately contact the MVP Emergency Number at 1-833-929-1736, and if there is a release of gas, call 911.
Use Your Senses to Detect a Pipeline Leak
Sight
- Flames burning above or coming from the ground.
- Dead or discolored vegetation in the midst of green vegetation.
- Dirt blowing from a hole in the ground.
- A dry patch in a damp field.
- Water bubbling or blowing into the air at a body of water.
Sound
- An unusual hissing or roaring sound.
Smell
- A distinct "rotten egg" odor.
- Be aware that not all pipelines are odorized, so the familiar smell may not be present.
What NOT to Do When You Suspect a Pipeline Leak
- DO NOT turn lights on or off, or use your garage door opener.
- DO NOT use your house or cell phone to make calles from inside, or near, the house, building or immediate vicinity.
- DO NOT close windows or doors. Leave them open while exiting to allow gas to travel outside the house or building.
- DO NOT light a match or anything else that could spark.
What to DO When You Suspect a Pipeline Leak
- DO leave the house, building, or nearby area immediately.
- DO call the MVP Emergency Number at 1-833-929-1736; and call 911 or your local emergency number.
- DO wait for MVP to tell you it is safe to return to your house, building or property.
Emergency Responders
- DO NOT drive into a leak.
- DO NOT operate pipeline valves, unless directed by MVP.
- DO eliminate ignition sources.